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Slashdot: Netflix Must Refund Customers For Years of Price Hikes, Italian Court Rules

Netflix Must Refund Customers For Years of Price Hikes, Italian Court Rules
Published on 2026-04-03T21:00:00Z
A Rome court ruled that several Netflix price hikes in Italy were unlawful because the company's contracts didn't adequately explain or justify future pricing changes. As a result, Netflix has been ordered to issue refunds that could total roughly 500 euros for some long-term subscribers. Ars Technica reports: The lawsuit was brought by Italian consumer advocacy group Movimento Consumatori, which alleged that the price hikes violate the Consumer Code, Italian legislation that aims to protect consumer rights. The Consumer Code says it's unlawful for a "professional to unilaterally modify the clauses of the contract, or the characteristics of the product or service to be provided, without a justified reason indicated in the contract itself," according to a Google-provided translation. The court's April 1 ruling determined that Netflix's contracts were required to explain in advance why prices or other terms might change in the future. Because the price hikes were found to be imposed without providing customers with valid justifications, the court ruled that the new prices are invalid and ordered Netflix to refund affected subscribers. This comes despite Netflix reportedly providing a 30-day advance notice of the higher fees and allowing customers to cancel their subscriptions to avoid price hikes. The court gave Netflix 90 days to inform millions of current and former customers via email, mail, its website, and Italian newspapers of their right to refunds or else face a penalty of 700 euros per day, Italian newspaper Il Sole 24 Ore reported today. Per Italian law, price increases that Netflix has issued or will issue beyond April 2025 are legal. At that time, Netflix adjusted its terms to state that contract terms could one day change due to technological, security, or regulatory needs, to clarify clauses, or to provide changes to the service, Il Sole 24 Ore reported.

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