Slashdot: T-Mobile Faces Backlash Over Broken Price Guarantee

T-Mobile Faces Backlash Over Broken Price Guarantee
Published on June 29, 2024 at 02:11AM
T-Mobile is facing customer outrage after announcing a $5-per-line price increase on plans that were marketed with a "lifetime" price guarantee. The move has sparked over 1,600 complaints to the Federal Communications Commission, ArsTechnica reports Kathleen Odean, 70, of Rhode Island, is among the affected customers. "The promise was absolutely clear," she told Ars. "It's right there in writing: 'T-Mobile will never change the price you pay for your T-Mobile One plan.'" T-Mobile claims an FAQ page allows for price changes, but customers argue this caveat was never prominently disclosed. The company's 2017 press release touted the guarantee without mentioning exceptions.

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Slashdot: AT&T Says Leaked Data of 70 Million People Is Not From Its Systems

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Slashdot: AT&T, T-Mobile Prep First RedCap 5G IoT Devices

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Slashdot: AT&T Can't Hang Up On Landline Phone Customers, California Agency Rules

AT&T Can't Hang Up On Landline Phone Customers, California Agency Rules Published on June 22, 2024 at 01:50AM An anonymous reader quotes a report from Ars Technica: The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landline phone obligations. The state agency also urged AT&T to upgrade copper facilities to fiber instead of trying to shut down the outdated portions of its network. AT&T asked the state to eliminate its Carrier of Last Resort (COLR) obligation, which requires it to provide landline telephone service to any potential customer in its service territory. A CPUC administrative law judge recommended rejection of the application last month, and the commission voted to dismiss AT&T's application with prejudice on Thursday. "Our vote to dismiss AT&T's application made clear that we will protect customer access to basic telephone service... Our rules were designed to provide that assurance,

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