Slashdot: Google Cloud Explains How It Accidentally Deleted a Customer Account

Google Cloud Explains How It Accidentally Deleted a Customer Account
Published on May 31, 2024 at 12:20AM
Google Cloud faced a major setback earlier this month when it accidentally deleted the account of UniSuper, an Australian pension fund managing $135 billion in assets, causing a two-week outage for its 647,000 members. Google Cloud has since completed an internal review of the incident and published a blog post detailing the findings. ArsTechnica: Google has a "TL;DR" at the top of the post, and it sounds like a Google employee got an input wrong. "During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer's GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. The incident trigger and the downstream system behavior have both been corrected to ensure that this cannot happen again."

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