Slashdot: AT&T Will Issue $5 Reimbursements For 12-Hour Outage

AT&T Will Issue $5 Reimbursements For 12-Hour Outage
Published on February 26, 2024 at 01:04AM
CNN reports: AT&T is reimbursing customers for the nearly 12-hour network outage on Thursday, the company announced in a news release. The mobile network will issue a $5 credit to "potentially impacted" AT&T Wireless customers, which it says is the "average cost of a full day of service." The credit will be applied automatically "within 2 bill cycles," according to an announcement at the URL att.com/makeitright. "We recognize the frustration this outage has caused and know we let many of our customers down." In a much smaller font, they note that the credit "does not apply to AT&T Business, AT&T Prepaid or Cricket. More from CNN: AT&T had encountered sporadic service interruptions in the days leading up to the outage, including a temporary 911 outage in some parts of the southeast. While regional disruptions to wireless service happen occasionally, prolonged nationwide outages are rare. The Federal Communications Commission confirmed Thursday it was investigating the incident... Several hours after service was restored, AT&T released an update stating the outage seemed to be the result of an internal issue, not a cybersecurity threat. "Based on our initial review, we believe that today's outage was caused by the application and execution of an incorrect process used as we were expanding our network," the company said. On Saturday, AT&T reiterated it was taking steps "to prevent this from happening again in the future," but did not elaborate.

Comments

Slashdot: AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks

AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks Published on July 02, 2025 at 01:30AM AT&T has launched a new Account Lock feature designed to protect customers from SIM swapping attacks. The security tool, available through the myAT&T app, prevents unauthorized changes to customer accounts including phone number transfers, SIM card changes, billing information updates, device upgrades, and modifications to authorized users. SIM swapping attacks occur when criminals obtain a victim's phone number through social engineering techniques, then intercept messages and calls to access two-factor authentication codes for sensitive accounts. The attacks have become increasingly common in recent years. AT&T began gradually rolling out Account Lock earlier this year, joining T-Mobile, Verizon, and Google Fi, which already offer similar fraud prevention features. Read more of this story at Slashdot.

Slashdot: AT&T Outlines $250 Billion US Investment Plan To Boost Infrastructure In AI Age

AT&T Outlines $250 Billion US Investment Plan To Boost Infrastructure In AI Age Published on 2026-03-10T20:00:00Z AT&T plans to invest more than $250 billion over the next five years to expand U.S. telecom infrastructure for the AI age. The company says it will also hire thousands of technicians while partnering with AST SpaceMobile to extend coverage to remote areas. Reuters reports: Rapid adoption of artificial intelligence, cloud computing and connected devices has prompted telecom operators to invest heavily in fiber and 5G networks as they also seek to fend off intensifying competition from cable broadband providers. AT&T, which has about 110,000 employees in the U.S., said the new hires will help build and maintain its infrastructure. The outlay includes capital expenditure and other spending, the company said. The spending will focus on expanding its fiber and wireless networks, including accelerating deployment of fiber broadband, 5G home internet and satellite co...

Slashdot: Wells Fargo CEO Says More Job Cuts Coming at the Bank as AI Prompts 'Efficiency'

Wells Fargo CEO Says More Job Cuts Coming at the Bank as AI Prompts 'Efficiency' Published on December 11, 2025 at 12:15AM Wells Fargo expects more job cuts and higher severance costs in this quarter that ends in three weeks, bank CEO and President Charlie Scharf said Tuesday at an investors conference in New York. He's also betting on AI to drive efficiency and, eventually, further workforce reduction.From a report: "As we've gone through the budgeting process, and even pre AI, we do expect to have less people as we go into next year," Scharf said at the Goldman Sachs Financial Services Conference in New York City. "We'll likely have more severance in the fourth quarter." The fourth quarter runs Oct. 1 through Dec. 31 for the San Francisco-basaed bank. Wells Fargo already has shrunk from 275,000 employees to about 210,000 since Scharf joined the bank in 2019 -- about a 24% decrease. Its largest employee base remains in Charlotte, with about 27...

Shameless Plug

Search This Blog