Skip to main content

Slashdot: Small Study Finds Computer Repair Shops Accessed Personal Data - And Sometimes Even Copied It

Small Study Finds Computer Repair Shops Accessed Personal Data - And Sometimes Even Copied It
Published on November 28, 2022 at 02:43AM
Ars Technica reports on what happened when researchers at the University of Guelph in Ontario, Canada, left laptops overnight at 12 computer repair shops — and then recovered logs after receiving their repairs: The logs showed that technicians from six of the locations had accessed personal data and that two of those shops also copied data onto a personal device.... The amount of snooping may actually have been higher than recorded in the study, which was conducted from October to December 2021. In all, the researchers took the laptops to 16 shops in the greater Ontario region. Logs on devices from two of those visits weren't recoverable. Two of the repairs were performed on the spot and in the customer's presence, so the technician had no opportunity to surreptitiously view personal data. In three cases, Windows Quick Access or Recently Accessed Files had been deleted in what the researchers suspect was an attempt by the snooping technician to cover their tracks.... The vast majority of repair shops provide no privacy policy and those that do have no means of enforcing them. Even worse, repair technicians required a customer to surrender their login password even when it wasn't necessary for the repair needed. These findings came from a separate part of the study, in which the researchers brought an Asus UX330U laptop into 11 shops for a battery replacement. This repair doesn't require a technician to log in to the machine, since the removal of the back of the device and access to the device BIOS (for checking battery health) is all that's needed. Despite this, all but one of the repair service providers asked for the credentials to the device OS anyway. When the customer asked if they could get the repair without providing the password, three refused to take the device without it, four agreed to take it but warned they wouldn't be able to verify their work or be responsible for it, one asked the customer to remove the password, and one said they would reset the device if it was required.

Read more of this story at Slashdot.

Comments

Popular posts from this blog

Slashdot: AT&T Says Leaked Data of 70 Million People Is Not From Its Systems

AT&T Says Leaked Data of 70 Million People Is Not From Its Systems Published on March 20, 2024 at 02:15AM An anonymous reader quotes a report from BleepingComputer: AT&T says a massive trove of data impacting 71 million people did not originate from its systems after a hacker leaked it on a cybercrime forum and claimed it was stolen in a 2021 breach of the company. While BleepingComputer has not been able to confirm the legitimacy of all the data in the database, we have confirmed some of the entries are accurate, including those whose data is not publicly accessible for scraping. The data is from an alleged 2021 AT&T data breach that a threat actor known as ShinyHunters attempted to sell on the RaidForums data theft forum for a starting price of $200,000 and incremental offers of $30,000. The hacker stated they would sell it immediately for $1 million. AT&T told BleepingComputer then that the data did not originate from them and that its systems were not breached. ...

Slashdot: US Plans $825 Million Investment For New York Semiconductor R&D Facility

US Plans $825 Million Investment For New York Semiconductor R&D Facility Published on November 02, 2024 at 03:00AM The Biden administration is investing $825 million in a new semiconductor research and development facility in Albany, New York. Reuters reports: The New York facility will be expected to drive innovation in EUV technology, a complex process necessary to make semiconductors, the U.S. Department of Commerce and Natcast, operator of the National Semiconductor Technology Center (NTSC) said. The launch of the facility "represents a key milestone in ensuring the United States remains a global leader in innovation and semiconductor research and development," Commerce Secretary Gina Raimondo said. From the U.S. Department of Commerce press release: EUV Lithography is essential for manufacturing smaller, faster, and more efficient microchips. As the semiconductor industry pushes the limits of Moore's Law, EUV lithography has emerged as a critical technology to ...

Slashdot: AT&T, T-Mobile Prep First RedCap 5G IoT Devices

AT&T, T-Mobile Prep First RedCap 5G IoT Devices Published on October 15, 2024 at 03:20AM The first 5G Internet of Things (IoT) devices are launching soon. According to Fierce Wireless, T-Mobile plans to launch its first RedCap devices by the end of the year, while AT&T's devices are expected sometime in 2025. From the report: All of this should pave the way for higher performance 5G gadgets to make an impact in the world of IoT. RedCap, which stands for reduced capabilities, was introduced as part of the 3GPP's Release 17 5G standard, which was completed -- or frozen in 3GPP terms -- in mid-2022. The specification, which is also called NR-Light, is the first 5G-specific spec for IoT. RedCap promises to offer data transfer speeds of between 30 Mbps to 80 Mbps. The RedCap spec greatly reduces the bandwidth needed for 5G, allowing the signal to run in a 20 MHz channel rather than the 100 MHz channel required for full scale 5G communications. Read more of this story at...