Skip to main content

Slashdot: Small Study Finds Computer Repair Shops Accessed Personal Data - And Sometimes Even Copied It

Small Study Finds Computer Repair Shops Accessed Personal Data - And Sometimes Even Copied It
Published on November 28, 2022 at 02:43AM
Ars Technica reports on what happened when researchers at the University of Guelph in Ontario, Canada, left laptops overnight at 12 computer repair shops — and then recovered logs after receiving their repairs: The logs showed that technicians from six of the locations had accessed personal data and that two of those shops also copied data onto a personal device.... The amount of snooping may actually have been higher than recorded in the study, which was conducted from October to December 2021. In all, the researchers took the laptops to 16 shops in the greater Ontario region. Logs on devices from two of those visits weren't recoverable. Two of the repairs were performed on the spot and in the customer's presence, so the technician had no opportunity to surreptitiously view personal data. In three cases, Windows Quick Access or Recently Accessed Files had been deleted in what the researchers suspect was an attempt by the snooping technician to cover their tracks.... The vast majority of repair shops provide no privacy policy and those that do have no means of enforcing them. Even worse, repair technicians required a customer to surrender their login password even when it wasn't necessary for the repair needed. These findings came from a separate part of the study, in which the researchers brought an Asus UX330U laptop into 11 shops for a battery replacement. This repair doesn't require a technician to log in to the machine, since the removal of the back of the device and access to the device BIOS (for checking battery health) is all that's needed. Despite this, all but one of the repair service providers asked for the credentials to the device OS anyway. When the customer asked if they could get the repair without providing the password, three refused to take the device without it, four agreed to take it but warned they wouldn't be able to verify their work or be responsible for it, one asked the customer to remove the password, and one said they would reset the device if it was required.

Read more of this story at Slashdot.

Labels:

Comments

Post a Comment

Popular posts from this blog

Slashdot: US Army Soldier Pleads Guilty To AT&T and Verizon Hacks

US Army Soldier Pleads Guilty To AT&T and Verizon Hacks Published on February 20, 2025 at 01:31AM Cameron John Wagenius pleaded guilty to hacking AT&T and Verizon and stealing a massive trove of phone records from the companies, according to court records filed on Wednesday. From a report: Wagenius, who was a U.S. Army soldier, pleaded guilty to two counts of "unlawful transfer of confidential phone records information" on an online forum and via an online communications platform. According to a document filed by Wagenius' lawyer, he faces a maximum fine of $250,000 and prison time of up to 10 years for each of the two counts. Wagenius was arrested and indicted last year. In January, U.S. prosecutors confirmed that the charges brought against Wagenius were linked to the indictment of Connor Moucka and John Binns, two alleged hackers whom the U.S. government accused of several data breaches against cloud computing services company Snowflake, which were among the ...
Post a Comment
Read more

Slashdot: AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks

AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks Published on July 02, 2025 at 01:30AM AT&T has launched a new Account Lock feature designed to protect customers from SIM swapping attacks. The security tool, available through the myAT&T app, prevents unauthorized changes to customer accounts including phone number transfers, SIM card changes, billing information updates, device upgrades, and modifications to authorized users. SIM swapping attacks occur when criminals obtain a victim's phone number through social engineering techniques, then intercept messages and calls to access two-factor authentication codes for sensitive accounts. The attacks have become increasingly common in recent years. AT&T began gradually rolling out Account Lock earlier this year, joining T-Mobile, Verizon, and Google Fi, which already offer similar fraud prevention features. Read more of this story at Slashdot.
Post a Comment
Read more

Slashdot: Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications

Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications Published on December 16, 2024 at 01:04AM Launched in 2013, itch.io lets users host and sell indie video games online — now offering more than 200,000 — as well as other digital content like music and comics. But then someone uploaded a page based on a major videogame title, according to Game Rant. And somehow this provoked a series of overreactions and missteps that eventually knocked all of itch.io offline for several hours... The page was about the first release from game developer 10:10 — their game Funko Fusion, which features characters in the style of Funko's long-running pop-culture bobbleheads. As a major brand, Funko monitors the web with a "brand protection" partner (named BrandShield). Interestingly, BrandShield's SaaS product "leverages AI-driven online brand protection," according to their site, to "detect...
Post a Comment
Read more