Slashdot: Apple Promises 'White Glove Experiences' For Its Most Helpful Community Members

Apple Promises 'White Glove Experiences' For Its Most Helpful Community Members
Published on June 30, 2022 at 12:12AM
Apple is rewarding the most active and helpful members of its support forums with its new Community Plus program. The invite-only program gives these "high-level" Support Community members access to exclusive perks and experiences. From a report: Apple's Support Community members can already earn points based on their activity, granting them access to rewards as they level up. This includes the ability to upload a custom avatar as well as participate in conference calls with the Apple Support Community team and even in-person meetups with other members. But the Community Plus program appears to take things a bit further. It applies to the "shining stars" of Apple support forums who provide the most detailed and helpful answers. Apple says it will only add a "small group" of people to the program on a yearly basis. If this type of program sounds familiar, you may remember that Microsoft has had its MVP (most valuable professional) award for over 20 years and has recognized over 4,000 MVPs so far -- at times rewarding them with trips, subscriptions that included free access to expensive software, and free training materials.

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Slashdot: US Army Soldier Pleads Guilty To AT&T and Verizon Hacks

US Army Soldier Pleads Guilty To AT&T and Verizon Hacks Published on February 20, 2025 at 01:31AM Cameron John Wagenius pleaded guilty to hacking AT&T and Verizon and stealing a massive trove of phone records from the companies, according to court records filed on Wednesday. From a report: Wagenius, who was a U.S. Army soldier, pleaded guilty to two counts of "unlawful transfer of confidential phone records information" on an online forum and via an online communications platform. According to a document filed by Wagenius' lawyer, he faces a maximum fine of $250,000 and prison time of up to 10 years for each of the two counts. Wagenius was arrested and indicted last year. In January, U.S. prosecutors confirmed that the charges brought against Wagenius were linked to the indictment of Connor Moucka and John Binns, two alleged hackers whom the U.S. government accused of several data breaches against cloud computing services company Snowflake, which were among the ...

Slashdot: AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks

AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks Published on July 02, 2025 at 01:30AM AT&T has launched a new Account Lock feature designed to protect customers from SIM swapping attacks. The security tool, available through the myAT&T app, prevents unauthorized changes to customer accounts including phone number transfers, SIM card changes, billing information updates, device upgrades, and modifications to authorized users. SIM swapping attacks occur when criminals obtain a victim's phone number through social engineering techniques, then intercept messages and calls to access two-factor authentication codes for sensitive accounts. The attacks have become increasingly common in recent years. AT&T began gradually rolling out Account Lock earlier this year, joining T-Mobile, Verizon, and Google Fi, which already offer similar fraud prevention features. Read more of this story at Slashdot.

Slashdot: Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications

Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications Published on December 16, 2024 at 01:04AM Launched in 2013, itch.io lets users host and sell indie video games online — now offering more than 200,000 — as well as other digital content like music and comics. But then someone uploaded a page based on a major videogame title, according to Game Rant. And somehow this provoked a series of overreactions and missteps that eventually knocked all of itch.io offline for several hours... The page was about the first release from game developer 10:10 — their game Funko Fusion, which features characters in the style of Funko's long-running pop-culture bobbleheads. As a major brand, Funko monitors the web with a "brand protection" partner (named BrandShield). Interestingly, BrandShield's SaaS product "leverages AI-driven online brand protection," according to their site, to "detect...

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