Slashdot: Apple Promises 'White Glove Experiences' For Its Most Helpful Community Members

Apple Promises 'White Glove Experiences' For Its Most Helpful Community Members
Published on June 30, 2022 at 12:12AM
Apple is rewarding the most active and helpful members of its support forums with its new Community Plus program. The invite-only program gives these "high-level" Support Community members access to exclusive perks and experiences. From a report: Apple's Support Community members can already earn points based on their activity, granting them access to rewards as they level up. This includes the ability to upload a custom avatar as well as participate in conference calls with the Apple Support Community team and even in-person meetups with other members. But the Community Plus program appears to take things a bit further. It applies to the "shining stars" of Apple support forums who provide the most detailed and helpful answers. Apple says it will only add a "small group" of people to the program on a yearly basis. If this type of program sounds familiar, you may remember that Microsoft has had its MVP (most valuable professional) award for over 20 years and has recognized over 4,000 MVPs so far -- at times rewarding them with trips, subscriptions that included free access to expensive software, and free training materials.

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Slashdot: AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks

AT&T Now Lets Customers Lock Down Account To Prevent SIM Swapping Attacks Published on July 02, 2025 at 01:30AM AT&T has launched a new Account Lock feature designed to protect customers from SIM swapping attacks. The security tool, available through the myAT&T app, prevents unauthorized changes to customer accounts including phone number transfers, SIM card changes, billing information updates, device upgrades, and modifications to authorized users. SIM swapping attacks occur when criminals obtain a victim's phone number through social engineering techniques, then intercept messages and calls to access two-factor authentication codes for sensitive accounts. The attacks have become increasingly common in recent years. AT&T began gradually rolling out Account Lock earlier this year, joining T-Mobile, Verizon, and Google Fi, which already offer similar fraud prevention features. Read more of this story at Slashdot.

Slashdot: Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications

Protecting 'Funko' Brand, AI-Powered 'BrandShield' Knocks Itch.io Offline After Questionable Registrar Communications Published on December 16, 2024 at 01:04AM Launched in 2013, itch.io lets users host and sell indie video games online — now offering more than 200,000 — as well as other digital content like music and comics. But then someone uploaded a page based on a major videogame title, according to Game Rant. And somehow this provoked a series of overreactions and missteps that eventually knocked all of itch.io offline for several hours... The page was about the first release from game developer 10:10 — their game Funko Fusion, which features characters in the style of Funko's long-running pop-culture bobbleheads. As a major brand, Funko monitors the web with a "brand protection" partner (named BrandShield). Interestingly, BrandShield's SaaS product "leverages AI-driven online brand protection," according to their site, to "detect...

Slashdot: Wells Fargo CEO Says More Job Cuts Coming at the Bank as AI Prompts 'Efficiency'

Wells Fargo CEO Says More Job Cuts Coming at the Bank as AI Prompts 'Efficiency' Published on December 11, 2025 at 12:15AM Wells Fargo expects more job cuts and higher severance costs in this quarter that ends in three weeks, bank CEO and President Charlie Scharf said Tuesday at an investors conference in New York. He's also betting on AI to drive efficiency and, eventually, further workforce reduction.From a report: "As we've gone through the budgeting process, and even pre AI, we do expect to have less people as we go into next year," Scharf said at the Goldman Sachs Financial Services Conference in New York City. "We'll likely have more severance in the fourth quarter." The fourth quarter runs Oct. 1 through Dec. 31 for the San Francisco-basaed bank. Wells Fargo already has shrunk from 275,000 employees to about 210,000 since Scharf joined the bank in 2019 -- about a 24% decrease. Its largest employee base remains in Charlotte, with about 27...

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