Slashdot: Apple Stores Will Now Decline to Repair iPhones Reported as Missing

Apple Stores Will Now Decline to Repair iPhones Reported as Missing
Published on March 30, 2022 at 04:50AM
Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors. From the report: If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they are instructed to decline the repair, according to Apple's memo shared on Monday. The new policy should help to reduce the amount of stolen iPhones brought to Apple for repair. The GSMA Device Registry is a global database designed for customers to report their devices as missing in the event of loss or theft. The report notes that Apple Stores and Apple Authorized Service Providers "are already unable to service an iPhone if the customer cannot disable Find My iPhone."

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