Greg Kroah-Hartman: 'Don't Make Users Mad'
Published on November 30, 2020 at 10:42AM
From a recent report: Greg Kroah-Hartman, the Linux Foundation fellow currently responsible for stable Linux kernel releases, shared the lessons he's learned as a kernel developer that are applicable to other developers at this year's Linux App Summit. He started by showing how he could succinctly distill the essence of the talk into a single four-word slide: "Don't make your users mad...." Kroah-Hartman explains that one of Linus Torvalds' most deeply-held convictions: don't break userspace. "Other operating systems have this rule as well — it's a very solid rule — because we always want you to upgrade. And we want you to upgrade without worrying about it. We don't want you to feel scared. If you see a new release, and we say, 'Hey, this fixes a bunch of problems,' we don't want you to feel worried about taking that. That's really really important — especially with security...." If you do make a change, make sure there truly is a compelling reason. "You have to provide enough reason and enough goodness to force somebody to take the time to learn to do something else. That's very rare." His example of this was systemd, which unified a variety of service configurations and initialization processes. "They did it right. They provided all the functionality, they solved a real problem that was there. They unified all these existing tools and problems in such a way that it was just so much better to use, and it provided enough impetus that everybody was willing to do the work to modify their own stuff and move to the new model. It worked. People still complain about it, but it worked. Everybody switched... It works well. It solves a real problem. "That was an example of how you can provide a compelling reason to move on — and make the change."
Published on November 30, 2020 at 10:42AM
From a recent report: Greg Kroah-Hartman, the Linux Foundation fellow currently responsible for stable Linux kernel releases, shared the lessons he's learned as a kernel developer that are applicable to other developers at this year's Linux App Summit. He started by showing how he could succinctly distill the essence of the talk into a single four-word slide: "Don't make your users mad...." Kroah-Hartman explains that one of Linus Torvalds' most deeply-held convictions: don't break userspace. "Other operating systems have this rule as well — it's a very solid rule — because we always want you to upgrade. And we want you to upgrade without worrying about it. We don't want you to feel scared. If you see a new release, and we say, 'Hey, this fixes a bunch of problems,' we don't want you to feel worried about taking that. That's really really important — especially with security...." If you do make a change, make sure there truly is a compelling reason. "You have to provide enough reason and enough goodness to force somebody to take the time to learn to do something else. That's very rare." His example of this was systemd, which unified a variety of service configurations and initialization processes. "They did it right. They provided all the functionality, they solved a real problem that was there. They unified all these existing tools and problems in such a way that it was just so much better to use, and it provided enough impetus that everybody was willing to do the work to modify their own stuff and move to the new model. It worked. People still complain about it, but it worked. Everybody switched... It works well. It solves a real problem. "That was an example of how you can provide a compelling reason to move on — and make the change."
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