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Slashdot: Apple Says App Store Appeals Process is Now Live, So Developers Can Start Challenging Decisions

Apple Says App Store Appeals Process is Now Live, So Developers Can Start Challenging Decisions
Published on August 31, 2020 at 10:15PM
Apple on Monday announced that its new App Store appeals process, first revealed at WWDC in June, is now live, meaning developers can challenge Apple over whether their app is in fact violating one of its guidelines. In addition to that, Apple says developers can also suggest changes to the App Store guidelines through a form submission on its online developer portal. From a report "For apps that are already on the App Store, bug fixes will no longer be delayed over guideline violations except for those related to legal issues. You'll instead be able to address guideline violations in your next submission," reads a note posted to Apple's developer website. "And now, in addition to appealing decisions about whether an app violates guidelines, you can suggest changes to the guidelines." These changes were introduced at WWDC on the heels of a rather public feud with software maker Basecamp, the creator of a new email service called Hey. Basecamp openly challenged Apple over whether it could distribute an iOS companion app to its email service without including in-app sign-up options, as Hey costs $99 a year and Basecamp felt it unnecessary to give Apple its standard 30 percent cut of that revenue (although Apple does only take 15 percent of in-app subscription revenue after one year of service). Apple, in response, held up the company's bug fixes and update capability.

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