Americans Hate ISPs Almost As Much As They Hate Gas Stations, Survey Finds Published on June 27, 2023 at 04:30AM An anonymous reader quotes a report from ExtremeTech: Americans hate their internet service providers (ISPs) more than any other segment of the consumer economy -- except gas stations. A fresh set of rankings from the American Consumer Satisfaction Index (ACSI) reveals that few consumers are happy with the way their ISPs conduct business, preferring them only over trips to the pump in a list of 43 major industries. The rankings come courtesy of the ACSI's most recent telecommunications study, which the organization publishes annually. The study covers subscription TV services, video streaming services, and ISPs of both the fiber and non-fiber variety. Using interviews with 22,061 American consumers conducted between April 2022 and March 2023, this year's telecommunications study investigates just how happy people are with their ISPs, then pits that data against tha...
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